Service Agreement

This agreement applies to laundry pickup, washing, drying, folding and delivery services provided by Palino Laundry.

1. Customer Responsibilities

Customers must:

• Empty all pockets before handing laundry to PALINO.
• Identify items requiring special care.
• Separate items that should not be washed together.
• Inform PALINO about stains, delicate fabrics or special washing instructions.
• Not include hazardous, contaminated, illegal or dangerous materials in laundry bags.

2. Cleaning Process

PALINO may use a third-party commercial laundry facility to process customer laundry. Laundry may be processed according to the facility's standard commercial washing and drying procedures unless special instructions have been agreed upon.

3. Delicate or Special-Care Items

Customers should identify delicate, specialty or hand-wash items before pickup.

PALINO may decline items where the requested cleaning method cannot reasonably be provided or where processing could create an unreasonable risk of damage.

4. Stains and Existing Damage

PALINO does not guarantee removal of every stain.

Customers should identify pre-existing damage, loose buttons, damaged zippers, weakened fabric or other existing conditions before service.

5. Lost or Damaged Items

PALINO will make reasonable efforts to protect customer property while it is in our possession.

Any claim for lost or damaged items should be reported as soon as reasonably possible after delivery and should include a description of the item and, where available, proof of value.

Claims will be reviewed individually in accordance with applicable Alberta law and PALINO's insurance coverage.

6. Payment

Payment is due according to the price quoted at booking or before/at delivery.

Additional charges may apply for oversized items, special handling, rush service or services not included in the original quote.

7. Pickup and Delivery

Customers are responsible for providing accurate pickup and delivery information and ensuring reasonable access to the property.

Delivery times are estimates and may be affected by laundry processing times, traffic, weather or other circumstances outside PALINO's control.

8. Customer Information

Customer information will be used for booking, payment, pickup, delivery and customer-service purposes and handled in accordance with applicable privacy requirements.

Customer Acknowledgment

By booking Palino Laundry services, the customer confirms that they have read and accepted these service terms.